Information on Returning Items

Items can be returned under the following conditions: 

• The goods are unused and in their original packaging. 
  
• The return is securely packaged to avoid breakage and sufficiently stamped. 
• A copy of the delivery note or invoice is included with the return. 
• Please refer to the original order or this information in your return. 

Notes on Returns Due to Incorrect Orders

Please note the following points when returning goods:

• Returns are possible within 30 days of receiving the goods. 
• Returns are only accepted for unused catalog items.
• Please contact our customer service department before returning any items.
• These items are marked accordingly in the shop. Food items are generally excluded from returns. The goods must be unused and in intact original packaging. 
• For hygiene reasons, we can only accept unused items. 
• Please package your return carefully and securely, as we cannot issue a credit for items damaged during transport. We cannot accept unstamped (freight collect) shipments, especially those sent via DHL. Please ensure that the shipment is sufficiently stamped.
• Please include the completed return form with your return (see below). 
• Shipping and packaging costs already incurred cannot be refunded. 
• If a credit results from your return, it can only be applied to future orders – no cash payout is possible.
  

Note on Custom Items: Items specially ordered or manufactured for you are excluded from returns, as they are not regularly stocked. In exceptional cases, a return may be possible. Please note that, depending on the manufacturer, a restocking fee of at least 15% of the item value or a minimum of EUR 15.00 per item will be charged.

Notes on Returns Due to Incorrect Deliveries

• If this happens, please contact us at service@esmeyer.de or by phone. 
• Your replacement delivery will be sent immediately, and the incorrectly delivered goods will be collected free of charge.
• Please have the goods ready for shipment in their original packaging for the parcel service.
  

Notes on Returns Due to Shortages

• First, check the packaging material, as all shipments are weight-verified twice. 
• Items are often hidden within the padding material. If items are still missing, please contact us at service@esmeyer.de or call: 02104/233-0.
• If a shortage persists after careful checking, please report it to us within 24 hours by phone or email.
  

Damage or Defect

• Visible damage to the shipment must be noted upon delivery.
• If a package is severely damaged, please refuse to accept it. 
• If the contents are damaged despite careful packaging, please contact us at service@esmeyer.de or by phone within 24 hours. 
• Always take a photo in case of damage or breakage. 
• For defective devices, please send the item with a detailed error description “free of charge” (postage paid by sender) along with our delivery note. We will contact you promptly to arrange the return process.
  

Return of Samples

• Have you made your selection? Please carefully pack the unused samples and return them “free of charge” (postage paid by sender) with our delivery note.
• Otherwise, the samples will be invoiced after approx. 4 weeks.
  

Bartscher Electrical Devices:

Always fill out the warranty application and send it by fax (05258/971-2323) or email (service@bartscher.com). 

Attach a copy of the invoice. Or use the following link: https://www.bartscher.com/de/Gewährleistungsantrag After review, you will receive a return label for free return shipping.

Hogastra Electrical Items:

Please contact the manufacturer directly at 06623/923213 for complaints. A solution is often found without the need to send the item in. If return shipment is necessary, you will receive a quote if the item is out of warranty. In warranty cases, the item is repaired and returned directly.

Jura Coffee Machines:

Please contact us for complaints. We will inform you of a local service partner. If you no longer have the original packaging, the Jura customer service will send it to you including a parcel label (usually takes about 5 days). A service technician can also come to your location – repairs under warranty are free of charge, but travel costs will be invoiced.

Krups/Rowenta/Tefal Electrical Devices:

For complaints, please contact us. In warranty cases, we will send you a DHL return label. Use it to send the item directly to the manufacturer, including a copy of the invoice and a fault description.

Bravilor Bonamat

Please send the machine with a description of the fault to the following address for further inspection: EMC GASTRO SERVICE, Peter-Josef Obertegger, Bredde 4, 42275 Wuppertal, Germany

Melitta for Commercial Use:

Please send the machine with a copy of the invoice or delivery note and a brief fault description to: 

Melitta Professional Coffee Solution GmbH & Co. KG, Hermann-Schoppe-Str. 8, D-32429 Minden

For all other Melitta electrical devices, please contact our customer service by email: service@esmeyer.de or by phone: 02104/233-0

For all electrical devices out of warranty: If a repair is not an option for you, please understand that a handling fee of EUR 49.00 will be charged for a cost estimate.